Executive Program in Retail Banking

Latest Curriculum Mapped to NISM/NCFM

100% Placement Assistance | 200+ Hiring Partners
3500+ Learner's Enrolled | Rated 4.9 / 5 from Learner's

100% Placement Assistance
1000+ Hiring Partners
3600+ Learner's Enrolled
Rated 4.9 / 5 from Learner's

About Executive Program in Retail Banking

The features of Retail Banking have expanded over the years and will keep updating as per the requirement of the customer and Government rules. Therefore, it is important to invest your time and energy in learning the most-updated skills in Retail Banking in order to Kickstart your career in Banking and Finance. In this Executive Program in Retail Banking Program taught by experienced Banking Professionals, you will learn Key aspects and types of Retail Banking like Account types, Deposits, Credits and Forex Transactions. With Digitalization of Banking Processes and Core Banking coming into play, there is a higher occurrence of Financial Crimes, including Credit Card Crimes. The course consists of dedicated modules on Surveillance and Information Security as applied to Banking Systems. The course will also prepare you for some of the most reputed Banking Certifications that will provide you an edge over other candidates and prove your focus on your career goals.

Key Highlights

Course Start Date:

15th Dec, 2020

Course Duration:

4 Months

Mode of Delivery:

Live Online Classroom

No. of Hours:

180 hours


2 Months Live Projects


Basic to Advanced

Important Things to Know About Retail Banking

Growth of Retail Banking

Retail Banking plays a very crucial role in the Indian Banking Industry, contributing close to one-fifth of the total bank credit. With young adults and the middle-aged representing the highest-earning section of the Indian society, the only way Banks can have their attention is by Providing best-in-class Retail Services. In India, this has been made possible with the support of Information Technology, which is the backbone of Indian Baking Systems. The Banking Industry is a highly competitive field. In India alone, there are 12 Nationalized banks and 22 Private-sector banks, with thousands of branches spread all over the country; some of them present in the smallest and remote villages in India.

Careers & Remuneration in Retail Banking

Among different divisions in the Indian Banking Sector, Retail Banking attracts the highest number of jobs. According to a Financial Express report, 150 million people in India are going to be on the Online Banking Platform by the end of 2020. Also, a staggering 6.2 billion people in India have access to Mobile Banking. Major Schemes from the Government of India like Jan Dhan Yojna, Digital India and Skill India Mission have been successful in encouraging a large population to start using various Retail Banking Services, that are meant to benefit them. Both Customer Service roles (Including Sales roles) or Operational roles in Retail Banking offer a variety of Job Profiles based on your interest and experience levels. For those with commendable People Management and Communication skills, NRI Service Desk sounds like a great choice, where they can make a difference to the Services quality. An entry-level Retail Banker can earn an average salary of 2.6 Lakh p.a in India whereas one with an experience of 1-4 years can earn up to 3.7 Lakh.

Learner's Advantage

Get a Degree from Jain (Deemed-to-be University)

Jain (Deemed to be University) - One of the Top Ranked Universities in India that offers a Certificate upon Course Completion

Crafted Carefully

Course Curriculum is Designed and Developed by Top Notch Academia and Industry Professionals. Get Trained According to the latest Industry Requirements

Expert Facilitators

Learn from Passionate and Experienced Subject Matter Experts from Industry & Universities

Hands-On Learning

Gain Hands-On Experience through Case Studies, Projects and Practice on latest Industry Demand Tools and Business Applications

Weekly Assignments

Assignments at the end of each Module ensures efficient learning and reinforcement of concepts

Live MasterClass

Get Access to Live Master Classes delivered by Industry experts on latest industry Trends

Program Support

A Dedicated Team of Experts to attend your Academic Queries


Work with a Dedicated Student Mentor from Industry providing support with every step of the way. Get Expert Advice on the Right Career Path

24 x 7 LMS Access

Gain 24 x 7 access to our Learning Management System - Learn Anytime Anywhere and on Any device

Career Support

Personalized Resume Building and Regular Mock interviews

Placement Assistance

Placement Assistance with Hiring Partners through Connect To Careers Job Fairs and Connect To Careers e-Hire Portal

JGI Connect

Become an Alumni of JAIN (Deemed-to-be University) and Network with over a Lakh of our Alumni on JGI Connect

Who Can Learn


Get your Executive Program Certification while you are in college and start your career early. Train in industry-relevant skills and Interact with Mentors across multiple industries and enhance your learning through Certifications. Get rewarding Job offers from top companies and Kickstart your career.

Working Professionals

Upskill & Prepare Yourself for Senior Positions or Transition to new roles by gaining in-demand Skills. Experience seamless Integration of Theory,Practicals and Continuous Evaluation of your Progress by Mentors.

Program Curriculum

  • Introduction to Banking
  • RBI, its policies and functions
  • RBI, its policies and functions …. counted
  • Money and Interest
  • Soft Skills - Business Communication Spoken and Reading
  • Accounting I
  • Accounting II
  • Soft Skill - Business Communication - Writing Skills
  • Liabilities- An Overview
  • Asset Products - An Overview
  • Trainee talk on the above topics
  • Type of Accounts- Individual
  • Type of Accounts- Non-Individuals
  • Soft Skill - Customer Service (Complaint Handling, Customer Relationship Mgmnt / Customer Service…Contd : Dealing with a Customer, Procrastination
  • Banking Business
  • KYC and AML I
  • KYC and AML II
  • e KYC Process
  • Banking Laws (NI Act )
  • Technology in Banking
  • Digital Innovations
  • Soft Skill - Inter Personal Skills, Case Study and Role Play / Negotiation Skills
  • Savings Accounts I
  • Savings Accounts II
  • Current Accounts I
  • Current Accounts II
  • Soft Skills - Building Positive Attitude and Positive Attitude Concept / Presentation Skills and Grooming (First Impression)
  • Term Deposits: I
  • Term Deposits : II
  • Soft Skills - Sales Training -Effective and Ineffective Sales Person / Sales Training : Closing Skills, Selling Skills
  • Cheque Clearing and Settlement
  • CTS, Inward and Outward Clearing
  • Post Account Maintenance
  • Various Modification Processes
  • Reconciliation and Settlement
  • Soft Skills - Sales Training - Pitching of Sales, Lead Generation/ Telephone and e-mail Etiquettes
  • TPP - Mutual Fund
  • TPP - Insurance
  • TPP - Gold
  • IPO related Transactions
  • Soft Skills - Knowledge of Intranet tools and terms used in CRM
  • Retail Assets I
  • Retail Assets II
  • Soft Skills - Professionalism and courtesy in daily routine: Punctuality, Discipline, Daily attendance and General Code of Conduct
  • NR Accounts – NRO and NRE
  • NR Accounts – FCNR and RFC
  • Soft Skills - Call Handling, Receiving Calls, transferring calls, Call Transfer and Calls holding processes.
  • An Intro to Retail Trade
  • Trade Products Part I
  • Trade Products Part II
  • An Intro to Forex Transactions
  • Soft Skills - Understanding CRM, understanding for swap of quick call, Call Wrap Up / Customer Service (Call Centre Inbound, Shops, Back office, Outbound)
  • NACH and ECS Clearing
  • NACH and ECS Clearing NEFT and RTGS Process
  • Soft Skills - Computer Skills: e mail MS outlook, Basic Excel / Listening skills and Persuasion skills
  • Cash Transaction (Pick UP and Delivery)
  • Cash Begin Day and End Day Process
  • Cash Receipts
  • Cash Payments/Withdrawals
  • Soft Skills - Process of Organizational Development
  • BASEL and Corporate Banking
  • Credit Card Frauds
  • Merchant Acquisition
  • Soft Skills - Presentation skills
  • Fraud Detection
  • Preliminary Investigation and Warning Signals
  • Update MIS, Dash Board and NCIF and CIBIL
  • Internal and External Communications
  • Auditing and reporting of Frauds
  • Soft Skills - Creating Delegation and Accountability
  • Importance of Information Technology in Banking
  • Different Virus Expressions Trojan, Malware, Worm etc.
  • Customer Education on Security management
  • Safety Checks and precautions
  • Soft Skills - Leadership Qualities, Time Management, Team work and Problem solving techniques and critical thinking

Live Projects & Case Studies

Work on Live Projects

Learn through real-time Industry Projects sponsored by top Companies across Industries. Get mentored by industry experts who will provide their valuable feedback and suggestions on your Project Ideation, choice of tools and Implementation skills. Apply the learning from the course to real-time scenarios and get a solid Perspective of the Structure and Functions of an Industry.

Industry Based Case Studies

Reading a Case Study is a great way to know both the milestones and mishaps of a Business, Product or a Service. They give a profound insight into the Rights and Wrongs that occurred and its aftermath. Studying Industry-specific Case Studies could be the best way to immerse yourself in Research and Analysis on different topics covered in the course.

Career Support

6 Course in One Programs
100% Placement Assistance

With over 1000+ hiring partners our Learner's will have a vast number of placement opportunities, to start their career in the booming field of Digital Marketing.

6 Course in One Programs
Interview Preparation

Before sending you out to take up interviews an intensive session of Q&As, followed up with mock interviews is conducted, so that our students can crack the interviews at ease.

6 Course in One Programs
Personality Development Program

We also provide assistance with Soft Skills training, necessary for you to take up a job, including building a perfect resume, how to present oneself professionally

Program Fee Details

  • 35,000 /-
Exclusive Of GST
One Time University Registration Fee 2,500/-

Financial AID

Industry Speaks

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NCFM stands for NSE Certification in Financial Market and this course is offered by NSE, India and students who pursue this course can gain expertise on topics such as mutual funds

Need More Information about the Program ?

We are here to assist you. Submit the form with all your details, and our career counselors will get back to you at the earliest.

Our Alumni Work In

We collaborate with top companies spanning various industrial segments, business models, and sectors.
Our 500+ hiring partners offer students job openings across multiple job roles to suit their skills.